{"id":300,"date":"2009-11-02T21:16:00","date_gmt":"2009-11-02T21:16:00","guid":{"rendered":"http:\/\/www.evildressmaker.com\/?p=300"},"modified":"2009-11-02T21:16:00","modified_gmt":"2009-11-02T21:16:00","slug":"rengaspalvelua-helvetista-tire-service-from-hell","status":"publish","type":"post","link":"http:\/\/www.evildressmaker.com\/?p=300","title":{"rendered":"Rengaspalvelua helvetist\u00e4 \/ Tire service from hell"},"content":{"rendered":"


Miten vaikeeta<\/span> voi olla uusien talvirenkaiden ostaminen ja vaihdattaminen? Mun ja is\u00e4nn\u00e4n tuurilla: ihan hiton vaikeeta. Tunnin pikku-homma muuttuu kolmen tunnin farssiksi. N\u00e4in homma etenee:<\/p>\n

Viimeviikolla varasimme<\/span> nettivaraus-palvelun kautta uudet talvirenkaat sek\u00e4 ajan niiden vaihtoon. Varasimme ajan maanantaille klo 7:30 mutta jostain syyst\u00e4 palvelu vahvisti varauksemme olevan klo 7:00. No eip\u00e4 h\u00e4t\u00e4\u00e4, p\u00e4\u00e4semme yl\u00f6s s\u00e4ngyst\u00e4 toki puoli tuntia aikaisemmin. Maanantai-aamu koittaa ja is\u00e4nt\u00e4 on firman oven takana tasan klo 7:00. Putiikki avaa ovensa klo 7:10. Jonoa on ruuhkaksi asti. Kun is\u00e4nt\u00e4 viimein p\u00e4\u00e4see tiskille, selvi\u00e4\u00e4 ett\u00e4 h\u00e4n onkin v\u00e4\u00e4r\u00e4ll\u00e4 tiskill\u00e4 ja h\u00e4net siirret\u00e4\u00e4n toiselle tiskille (eritt\u00e4in sekavasti merkityt palvelutiskit)<\/span>. Is\u00e4nt\u00e4 p\u00e4\u00e4see vihdoin oikealle tiskille vain kuullakseen ett\u00e4 firman tietoj\u00e4rjestelm\u00e4 on kaatunut eik\u00e4 varaustietoihin p\u00e4\u00e4st\u00e4 k\u00e4siksi. Is\u00e4nt\u00e4 selitt\u00e4\u00e4 ett\u00e4 olemme varanneet uudet talvirenkaat ja niiden vaihdon klo 7:00 (tai itseasiassa h\u00e4n selitt\u00e4\u00e4 varanneensa sen klo 7:30 mutta ett\u00e4 varausj\u00e4rjestelm\u00e4 vahvisti ajaksi klo 7:00)<\/span>. No mutta, mekaanikot saapuvat t\u00f6ihin vasta klo 8:00. Siis anteeksi mit\u00e4? No odotellaan siis tunti. Tai t\u00e4ss\u00e4 vaiheessahan odoteltavaa on en\u00e4\u00e4 noin 40 minuuttia oven takana seisoskelun ja jonotuksen j\u00e4lkeen.<\/p>\n

Mekaanikko saapuu<\/span> t\u00f6ihin ja ottaa homman hoitaakseen. Kaikki sujuu hyvin siihen asti kunnes aletaan ottaa vanhoja talvirenkaita takakontista. Tarkoitus oli siis vaihtaa vanteille uudet renkaat mutta mit\u00e4 tekee mekaanikko? Aikoo selke\u00e4sti pist\u00e4\u00e4 vanhat (ja nyt jo vaarallisen kuluneet)<\/span> renkaat alle. Onneksi is\u00e4nt\u00e4 on vieress\u00e4 vahtimassa ja ehtii hihkaista kaverille ett\u00e4 ei niit\u00e4. Mekaanikko on pahoillaan ja hakee pomon paikalle selvitt\u00e4m\u00e4\u00e4n asiaa. Kaatuneen tietoj\u00e4rjestelm\u00e4n vuoksi ty\u00f6tilausta ei saada koneelta ulos, joten kukaan ei siis ollut tietoinen siit\u00e4, ett\u00e4 autoon todellakin piti tulla uudet renkaat vanhojen tilalle. Hohhoijaa. Puolen tunnin selvittelyn j\u00e4lkeen renkaat saadaan alle ja tulee maksun aika. Tiskill\u00e4 selvi\u00e4\u00e4 ett\u00e4 kah, maksukorttij\u00e4rjestelm\u00e4 on yhteydess\u00e4 muuhun tietoj\u00e4rjestelm\u00e4\u00e4n ja on my\u00f6skin alhaalla, joten mars mars pankkiautomaatille. Omaa autoahan ei tietenk\u00e4\u00e4n voida viel\u00e4 luovuttaa, mutta annetaan upouusi auto lainaksi! Joten laina-autolla is\u00e4nt\u00e4 kurvaa automaatille k\u00e4teist\u00e4 hakemaan.<\/p>\n

Kun koko<\/span> operaatio on saatu p\u00e4\u00e4t\u00f6kseen on kulunut kolme tuntia siit\u00e4 kun is\u00e4nt\u00e4 saapui firman oven taakse. Mukava mekaanikko teki ty\u00f6ns\u00e4 hyvin, h\u00e4nt\u00e4 ei voi syytt\u00e4\u00e4 virheist\u00e4. Mutta mik\u00e4 hiton varausj\u00e4rjestelm\u00e4 on sellainen joka ottaa varauksia sellaisiin aikoihin kun henkil\u00f6kunta ei ole edes t\u00f6iss\u00e4? Ja kun tiedet\u00e4\u00e4n n\u00e4m\u00e4 nykyiset tietoj\u00e4rjestelm\u00e4t ja niiden toimivuus niin miksei ty\u00f6tilauksista ole otettu printtej\u00e4 tietoliikenneongelmien varalle? Esimies kovasti pahoitteli tapahtunutta mutta eip\u00e4 siin\u00e4 juuri anteeksipyynn\u00f6t lohduttaneet. Alennuksia ei tietenk\u00e4\u00e4n hyvitykseksi tarjottu. Onneksi is\u00e4nn\u00e4n ty\u00f6vuoro alkoi vasta iltap\u00e4iv\u00e4ll\u00e4. Ent\u00e4p\u00e4 jos h\u00e4n olisikin ollut menossa t\u00f6ihin suoraan renkaidenvaihdosta ja aikataulu olisi ollut yht\u00e4\u00e4n tiukempi? T\u00f6ist\u00e4 olisi my\u00f6h\u00e4stytty ja rahaa menetetty. Joskus el\u00e4m\u00e4 vaan on ihan perseest\u00e4! Firmaan tulee l\u00e4htem\u00e4\u00e4n kyll\u00e4 palautekirje jahka t\u00e4st\u00e4 verenpaine v\u00e4h\u00e4n tasaantuu.<\/p>\n

PS. Pikkujoulupostausta tulossa jahka jaksan siirt\u00e4\u00e4 kuvat kamerasta koneelle =)<\/span>
<\/span>
IN ENGLISH<\/span>
How hard<\/span> it can be to buy and change new winter tires? On ours luck: bloody damn hard. One hours little job turns into a three hours farce. This is how it goes:

Last week<\/span> we made online-booking for new winter tires and changing. We reserved time 7:30 but for some unknown reason we got conformation for 7:00. Not to worry, we were able to get out of bed half an hour earlier. Monday morning comes and boyfriend is behind company’s door 7:00 am sharp. Company bothers to open 7:10. There is queue already. When he finally manages to get to the counter he finds out that he is at the wrong counter (very confusing markings at the counters)<\/span>. He is passed to the right counter just to hear that company’s computer system is down and they can’t access their reservation information. Boyfriend explains that he scheduled tire change for 7:00 o’clock (well, actually he says the scheduled it for 7:30 but for some reason it was confirmed at 7:00)<\/span>. Oh but our mechanics don’t come to work until 8:00. Excuse me? Well, lets wait for an hour. <\/span>Or at this point about 40 minutes of waiting after standing behind closed doors and queuing?<\/p>\n

Mechanic shows<\/span> up at work and starts dealing with our car. Everything goes well untill he takes old winter tires from the boot. The plan was to get new winter tires and put them on old winter wheels. But now the man was going to replace summer tires with old, badly damaged winter tires. Fortunately boyfriend was there to check the situation and told the guy not to put them on. Mechanic is sorry about the mixup and gets the supervisor to solve the situation. Yaaawn! After half an hour discussion and couple harsh words they finally get the new tires on and it is time for payment. At the counter boyfriend was told that the card readersystem is also offline because it is connected to their computer system. So off to the cash dispenser. But surely they don’t give our own car to get there, but they want to lend him brand new vehicle to do that.<\/p>\n

When the hole<\/span> operation is finally over, it is three hours since he arrived to the door. Mechanic was nice guy and did his job well. Can’t blame him. But what kind of online booking system is that which makes reservations when staff is not even working? And when knowing the reliability of current computer systems, why don’t they print hardcopies from all the work orders just in case system failure? Supervisor was very sorry about it but at this point, any amount of sorries wasn’t enough to correct it. Reductions on the price they didn’t offer, of course. Thankfully boyfriend didn’t have to go to work straight from there. But what if he would have? He would have been very late and lost money. Sometimes life just sucks! We are going to send some feedback to the company when the bloodpressure comes down abit.<\/p>\n

PS. Christmas party post is coming when I can be bothered to transfer photos from camera to the computer =)<\/p>\n

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